I.T. Specialist I-PH

Metro Manila-PH
Immediate

Job Description

Innovative, Dynamic, Fast Paced and Collaborative, these are just some of the phrases that our employees use to describe us. Don’t just take it from us though, become a part of BroadPath and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an engaging and connected experience. We are expanding our team and looking to hire an IT Specialist I. Our IT Specialist I will assist with inbound calls from BroadPath staff that are having technical issues. In this role you will need to use your knowledge of IT support and identify the issue and resolve it in a timely manner.

Responsibilities

  • Provide IT support via phone, email and chat
  • Prioritize incident and request tickets by impact and severity
  • Guide employees setting up computer equipment remotely
  • Notify team lead and/or supervisor of trending issues, offer suggestions or solutions
  • On occasion may be asked to assist IT Provisioning team with:
  • Unpacking and storing shipping supplies and computer equipment
  • Imaging computers
  • Ship computer equipment

Basic Qualifications

  • Must Reside in the Metro Manila Area
  • ​​​​Experience interpreting Windows Event Logs
  • Experience using network assessment and connectivity troubleshooting tools
  • Customer service experience
  • Experience providing IT support in a call center
  • Ability to work independently with minimal supervision
Experience troubleshooting issues remotely for:
  • IP Telephony
  • VPN
  • Internet
  • Applications
  • Microsoft Windows OS
  • Microsoft Office Suite

Preferred Qualifications

  • Experience with Salesforce
  • Experience with SysAid ITSM
  • Experience with Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
  • Knowledge of ITIL
  • Experience interpreting Cisco DART logs and how to use them to troubleshoot VPN issues
  • Experience with Azure, Active Directory, SharePoint, Office 365 ecosystem
  • Experience working for a BPO and/or MSP