The demand for more home care workers is on a direct collision course with United States population demographics. The country is aging rapidly: By 2040, the number of Americans over 65 will nearly double, according to the Urban Institute, and the number of adults 85 and older will nearly quadruple. Moreover, the vast majority want to spend the remainder of […]
For most Americans turning 65, choosing a Medicare plan marks the beginning of a high-stakes learning curve for both enrollees and payers. When beneficiaries or people aging into the program donât know how their plans work, they can end up paying more than necessary for healthcare or miss out on benefits available to them. And […]
Meet Susan. Susan is a 66-year-old woman who lives alone. She is referred to a clinic following a 2-week stay in the hospital. When asked by clinic staff why she was admitted, Susan says, âI had a bad cold.â Her hospital records, however, show an admission for pneumonia complicated by congestive heart failure and diabetes. […]
Remote work seems here to stay, and controversy along with it. Disney, Google, Amazon, Starbucks, and Tesla are among the high-profile companies calling workers back to the office for at least a few days a week, sometimes provoking strong opposition. Amazon workers, for example, staged a walkout to protest the companyâs return-to-office (RTO) policy, and […]
Itâs been four years since the pandemic upended our assumptions about how work should be done. In 2021, the Great Resignation brought us record-breaking quits and record-breaking new job openings. Then, 2022 ushered in the Remote-Work Wars, when leaders whoâd viewed working from home as a temporary response to a public health crisis were surprised […]
With first-wave baby boomers now in their 70s and roughly 10,000 Americans turning 65 each day, Medicare Advantage plans are the fastest-growing segment of the health insurance market. In 2023, 30.8 million people are enrolled in a Medicare Advantage plan, accounting for just over half, or 51%, of the eligible Medicare population. While this sounds […]
In this increasingly digital world, sometimes the only thing that will satisfy our customer service needs and make us feel weâve been understood is live interaction with a fellow human being. Yet many companies remain challenged by staffing shortages as todayâs expectations of operational efficiency and consumer experience test the endurance of agents facing back-to-back […]
The pendulum swings fast when it comes to the so-called future of work. In the nearly three years since the pandemic pushed remote work into the mainstream, the work from home vs. on-site debate has raged in almost every industry sector. As early as 2021, 14% of Fortune 100 companies issued return-to-office mandates, but with […]
You might say we saw it coming. In 2009, when our then fledgling business processing outsourcing company transitioned to a fully remote workplace, one of our biggest concerns was that the isolation and loneliness of working from home could derail our momentum. We knew intuitively and from our research that the need to connect socially […]
The practice known as prior authorization has become the poster child for good intentions gone awry in healthcare. Conceived to prevent unnecessary or low-value medical services by requiring an insurerâs approval prior to ordering certain procedures, tests, or treatments, the process has come under fire by provider organizations for creating barriers to necessary care. In […]
