In this increasingly digital world, sometimes the only thing that will satisfy our customer service needs and make us feel we’ve been understood is live interaction with a fellow human being. Yet many companies remain challenged by staffing shortages as today’s expectations of operational efficiency and consumer experience test the endurance of agents facing back-to-back […]
The pendulum swings fast when it comes to the so-called future of work. In the nearly three years since the pandemic pushed remote work into the mainstream, the work from home vs. on-site debate has raged in almost every industry sector. As early as 2021, 14% of Fortune 100 companies issued return-to-office mandates, but with […]
You might say we saw it coming. In 2009, when our then fledgling business processing outsourcing company transitioned to a fully remote workplace, one of our biggest concerns was that the isolation and loneliness of working from home could derail our momentum. We knew intuitively and from our research that the need to connect socially […]
The practice known as prior authorization has become the poster child for good intentions gone awry in healthcare. Conceived to prevent unnecessary or low-value medical services by requiring an insurer’s approval prior to ordering certain procedures, tests, or treatments, the process has come under fire by provider organizations for creating barriers to necessary care. In […]
We’ve seen the writing on the wall—and on clinicians’ computers—for some time now. As far back as 2016, a  study of U.S. physicians found that for every hour of direct face time with patients nearly two additional hours were spent on electronic health record (EHR) tasks and desk work, often spilling over to time at […]
Credentialing Crunch as PHE Expires The announcement by the Department of Health and Human Services (HHS) that the COVID-19 public health emergency (PHE) will end on May 11th signals a return to normal for providers and payers required to verify the professional records that qualify a clinician to practice medicine. This formal process, known as […]
It’s a fact of modern life that the human body was not designed for sitting long hours in front of a computer. Common aches and pains offer everyday proof. Less obviously, however, sitting for uninterrupted stretches impairs the body’s ability to prevent the build-up of plaque that restricts blood flow to the heart. In one […]
In the dizzying year of 2020 when working from home became the so-called “new normal,” BroadPath posted our work from home maturity model as a roadmap for companies abruptly forced to leave brick-and-mortar behind. Remote work was largely uncharted territory for these organizations, so our decade’s worth of experience as a 100% remote BPO became […]
Among the many changes wrought by Covid-19 was declaration of a public health emergency (PHE) that ensured continuous enrollment in the Medicaid program for millions of low- and middle-income Americans. Under the PHE, states are required to keep people enrolled in Medicaid as a condition of receiving a temporary increase in the federal share of […]
TUCSON, Jan 31st, 2023—BroadPath announced this month that company founder Daron Robertson has transitioned from his role as CEO of the global business process outsourcing firm (BPO). Effective January 1st, Robertson assumed the position of Chairman and will be working closely with BroadPath’s Advisory Board to provide ongoing counsel and oversight to the company’s leadership […]
