Continuity Matters.

At BroadPath, we operate on the principle that the whole is greater than the sum of its parts. That is, patient experience depends not only on superior performance in specific healthcare domains, but also on the synergy of our service offerings—from the first point of contact to every outcome along the care continuum.

Growth

  • Member Acquisition
  • Sales + Enrollment
  • Member Onboarding
  • AEP, OEP, SEP Support

Member Lifecycle

  • Engagement + Retention
  • Omni Channel Support
  • Targeted Interventions
  • Digital Adoption

Advisory

  • AI + Precision Analytics
  • Medicare Center of Excellence
  • Training Optimization + Simulations
  • Remote Work Best Practices

Provider Services

  • Provider Inquiries
  • Prior Authorizations
  • Education + Support
  • Provider Enrollment + Credentialing

Administration

  • Appeals + Grievances
  • Claim Review
  • Recoveries
  • Redeterminations, Revalidations

Care Support

  • Care Coordination
  • Pharmacy + Clinical
  • MTM
  • Utilization Management

Growth

Starting with trust.

Handling sales in the healthcare environment is a uniquely complex challenge. In addition to being able to explain complex products, telesales agents need specific certifications and skills which vary by plan type and state. And it’s nearly impossible for plans to accurately predict call demand, which makes staffing levels a challenge.

Health plans tackle these challenges by partnering with BroadPath for telesales. Our flexible, scalable approach to service delivery enables plans to get the right level of support when they need it. Plus our highly-engaged remote workforce delivers industry-best results on key metrics such as close rates and customer experience outcomes.

Member Lifecycle

Advancing the healthcare journey.

Meaningful outcomes begin with deep understanding of individual needs. We activate engagement through advanced analytics that make every conversation purposeful, beginning with the first interaction and extending through every stage of the member lifecycle.

Combining robust predictive insights with empathetic, knowledgeable support empowers members to make informed decisions, achieve better health outcomes, and foster lasting relationships.

Advisory

Stay ahead of the curve.

Today’s healthcare landscape is dynamic and requires agility. We’re not just problem-solvers, we’re solution architects. Our suite of consultative services can level-up your business operations. Our team excels in identifying root causes, implementing strategic action plans, and leveraging data-driven insights and proprietary technology to optimize performance.

With core competencies in Medicare, training, and remote work best practices – we make your complex engagements happen.

Provider Services

Finding the sweet spot of collaboration.

By leveraging our expertise in managing provider inquiries and disputes, we can significantly improve response times and satisfaction levels, fostering stronger provider partnerships. Our services also streamline the intricate processes of credentialing and contracting, ensuring that provider networks are both robust and compliant with regulatory standards.

Advanced analytics and reporting capabilities enable us to provide insights into provider performance, identifying opportunities for quality improvement and cost reduction. Furthermore, we facilitate the seamless integration of value-based care models, helping payers and providers align on goals of improved patient outcomes and healthcare affordability.

Administration

Matching experts with expertise.

Whether processing and adjudicating claims or meeting the administrative demands of redeterminations and revalidations, our healthcare operations specialists drive impeccable accuracy and stakeholder satisfaction. Our business model is designed to rapidly scale experienced staff, reduce processing and turnaround times, and anticipate future workflow and regulatory requirements. By ensuring the quality and efficiency of compliant system administration, we free health professionals on the front line to focus exclusively on delivering care, thereby reducing burnout, and advancing better consumer experience and outcomes.

Care Support

Harnessing the power of simplicity.

We have seen that for many patients the healthcare journey feels more like a healthcare maze. From day one, we have fought this trend by honing our support services in ways that demystify care interactions and assure progress rather than redundancy.

Our skilled clinical and healthcare operations teams coordinate solutions across an array of functions and disciplines, from health-risk assessments to intricacies of case management, with the goal of clearing a path for effectual , equitable, and compassionate care at lower cost.

Discover how we can help you today.

Contact Us