Continuity Matters.
At BroadPath, we operate on the principle that the whole is greater than the sum of its parts. That is, patient experience depends not only on superior performance in specific healthcare domains, but also on the synergy of our service offerings—from the first point of contact to every outcome along the care continuum.
Growth
- Member Acquisition
- Telesales, Field Sales
- Member Onboarding
- AEP, OEP, SEP Support
Member Retention
- AI + Precision Analytics
- Member Engagement
- Targeted Campaigns
- Smart Scripting
Customer Experience
- Digital Journey
- Inbound/Outbound Voice
- Chat, IM, Email
- Social Media
Provider Services
- Provider Inquiries
- Prior Authorizations
- Education + Support
- Provider Enrollment + Credentialing
Administration
- Appeals + Grievances
- Claim Review
- Recoveries
- Redeterminations, Revalidations
Care Support
- Care Coordination
- Pharmacy + Clinical
- MTM
- Utilization Management
Growth
Starting with trust.
Handling sales in the healthcare environment is a uniquely complex challenge. In addition to being able to explain complex products, telesales agents need specific certifications and skills which vary by plan type and state. And it’s nearly impossible for plans to accurately predict call demand, which makes staffing levels a challenge.
Health plans tackle these challenges by partnering with BroadPath for telesales. Our flexible, scalable approach to service delivery enables plans to get the right level of support when they need it. Plus our highly-engaged remote workforce delivers industry-best results on key metrics such as close rates and customer experience outcomes.
Member Retention
Predictive analytics, human outreach.
We activate engagement through advanced analytics that make every conversation meaningful, beginning with the first interaction and extending through every stage of the member lifecycle. Our targeted outreach campaigns are driven by healthcare service professionals using contextual indicators to identify members’ needs.
Combining robust predictive insight with empathic, knowledgeable support enables us to help members make more informed decisions and achieve better outcomes as a result.
Customer Experience
People’s expectations of healthcare delivery are higher than ever.
Calls about healthcare and insurance are often a last resort for customers, so conversations need to be personal, consistent, and efficient. Delivering on their expectations requires having the right number of people with the right experience and training. That’s why so many health plans turn to BroadPath for help with member experience.
Whether it’s answering member questions about eligibility and copays or working with providers on claim status, BroadPath ensures complex problems can be solved accurately with the empathy needed to achieve member satisfaction.
Provider Services
Finding the sweet spot of collaboration.
By leveraging our expertise in managing provider inquiries and disputes, we can significantly improve response times and satisfaction levels, fostering stronger provider partnerships. Our services also streamline the intricate processes of credentialing and contracting, ensuring that provider networks are both robust and compliant with regulatory standards.
Advanced analytics and reporting capabilities enable us to provide insights into provider performance, identifying opportunities for quality improvement and cost reduction. Furthermore, we facilitate the seamless integration of value-based care models, helping payers and providers align on goals of improved patient outcomes and healthcare affordability.
Administration
Matching experts with expertise.
Whether processing and adjudicating claims or meeting the administrative demands of redeterminations and revalidations, our healthcare operations specialists drive impeccable accuracy and stakeholder satisfaction. Our business model is designed to rapidly scale experienced staff, reduce processing and turnaround times, and anticipate future workflow and regulatory requirements. By ensuring the quality and efficiency of compliant system administration, we free health professionals on the front line to focus exclusively on delivering care, thereby reducing burnout, and advancing better consumer experience and outcomes.
Care Support
Harnessing the power of simplicity.
We have seen that for many patients the healthcare journey feels more like a healthcare maze. From day one, we have fought this trend by honing our support services in ways that demystify care interactions and assure progress rather than redundancy.
Our skilled clinical and healthcare operations teams coordinate solutions across an array of functions and disciplines, from health-risk assessments to intricacies of case management, with the goal of clearing a path for effectual , equitable, and compassionate care at lower cost.
