Customer Service Rep
Job DescriptionAssociated with Project P-12-0415 New West- Customer Service 2012. Onsite CSR working for New West Health Services in Montana
Responsibilitieso Inbound/outbound calls from members, pharmacists, and various internal departments
o Reviewing medication inquiries and contacting healthcare providers for follow-up information
o Reviewing provider documentation and accurately interpreting and entering data into the database
o Excellent communication (both verbal and written) and problem-solving skills
o Ability to effectively multitask and possess excellent attention to detail with exceptional follow-up skills
o Self- motivated with the ability to work well independently and as part of a team with minimal direct supervision
Basic Qualificationso Must be extremely detail-oriented.
o Must be able to work effectively and sufficiently.
o Require 2nd monitor screen for the role.
o Sourced mostly from Tier 1/Tier 2 roles.
o Healthcare and Call Center experience required.
o Data Entry experience preferred.
o Claims Review/Medical Billing would be considered as they have experience with medications and pronunciation of medications.
o Will be working with several medications, will need to be comfortable pronouncing medications they are not familiar with.
o Must not get frustrated when unable to pronoun medications, but willing to learn.