Telesales Supervisor

Work at Home

Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of every day. BroadPath needs Telesales Supervisors! Our Telesales Supervisor will be responsible for managing a team of Agents and Representatives and their related activities. Our Telesales Supervisor will have an active visible presence on the Call Center Virtual Floor, deliver face-to-face coaching support to Agents and Representatives, and drive performance. Supervisors will have a daily discussion with their team around trending utilizing huddle documents and performance reporting.

Responsibilities

  • Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
  • Ensures compliance to policies, procedures, and state and federal regulations
  • Monitor performance and provide coaching and feedback to team members
  • Assists the team with escalated calls as needed
  • Monitors team chat to answer questions and discuss project priorities with the team
  • Assist Workforce Management in developing and managing schedules
  • May be managing local and remote team members. Monitor and evaluate teams calls on a daily/weekly basis

Basic Qualifications

  • Minimum of one year of recent experience as a Telesales Supervisor
  • Active Health Producer License in state of residency
  • Experience managing employee performance including coaching to call center metrics
  • Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
  • Experience with support channels including telephone, email, and chat
  • Excellent verbal and written communication skills
  • High school diploma or equivalent