Smiling Down The Phone: Emotional Labor, Attrition In Customer Service And What We Can Do
As an innovator in remote work for over a decade, I have seen the Great Resignation and the normalization of working from home create a perfect storm for the industry, but also a clear impetus for fortifying the well-being of employees. As expectations of frictionless service clash with pandemic-driven realities, it is causing more customers to lash […]