Workforce Scheduler - Work at Home!

Work at Home
Immediate

Job Description

Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices which helps us to continue shaping the emerging future, bringing innovation, and flexibility to the Work from Home Industry! BroadPath is actively hiring Telesales Workforce Schedulers! Our Workforce Scheduler will be able to provide explanation and accurate reporting data on actual staffing variance to staffing requirements and actual staffing variance to IDP at any time; and specify the contingencies in place to fill any gap(s). Outside of the WFM Coordinators hours of operation there should be a backup in place to perform these tasks, and ensure UHS WFM is aware of who the backup contact

Responsibilities

  • Responsible for aligning Agent and Representative Schedules to ensure staffing meets interval level requirements
  • Ensur planned schedule optimization and Vendor Operations alignment to schedules
  • Able to speak to Workforce planning and reporting results including interval level and daily staff adherence to requirements and IDP.
  • Updating up-training rosters within System
  • Able to identify and speak to drivers for actual staff compared to staffing requirements/plan
  • Proficient Microsoft skills
  • Proficient monitoring and research skills within Avaya, CMS, Genesys system

Basic Qualifications

  • 1 Year Workforce Scheduling Experience 
  • Previous experience with Workforce Scheduling and RTA tasks
  • Knowledge of Call Center fundamentals
     

Preferred Qualifications

Our Workforce Schedulers will enjoy the following benefits:
  • Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401K  
  • Bhive Kit; includes a web camera that allows you to join our Connected Culture!
  • Weekly Pay