Provisioning Assistant

Work at Home
Immediate

Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of the every day. BroadPath is currently hiring a User Provisioning Assistant! The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID’s and offboarding. They will submit, track, and escalate issues with all agent-client credentials, and ensure accurate rosters are available. In addition to this, they will manage attrition tracking within Salesforce and QuickBase. Daily, weekly, and Monthly reporting will be required. Must have working knowledge of Excel, highly organized, and excellent communication skills.

Responsibilities

  • Cleanup of PHI information
  • Contact Center process and support knowledge
  • High degree of customer service skills
  • High degree of communication and project management knowledge
  • Sense of urgency and ability to influence and negotiate
  • Ability to quickly analyze issues and determine a root cause
  • Ability to handle multiple issues and prioritize appropriately
  • Work with IT Service

Basic Qualifications

  • Advanced Excel skills
  • Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools
  • Excellent communication skills
  • Highly organized and sense of urgency
  • Ability to multitask

Preferred Qualifications

  • SalesForce, QuickBase, and/or Database experience 
  • Background in contact center operations 
  • BPO experience
  • Project Management knowledge