Pharmacy Technician- CA

Laguna Hills, CA

Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of every day. BroadPath is excited to be hiring Pharmacy Technician. This is an amazing career opportunity for a Patient Care Representative with substantial customer service experience to serve as the front-line support for patients, advocates, healthcare providers and pharmacists. You will be working in a fast-paced, performance-driven culture requiring a keen sense of urgency and an unyielding commitment to resolving issues.


•    Manage inbound and outbound patient calls in a timely manner using audio/video technology.
•    Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
•    Seeks assistance with escalated issues involving patients or prescription guidelines from management.
•    Attending educational seminars and other learning opportunities to expand your knowledge of the company and position. 
•    Interacts with all internal and external customers in a positive and professional manner.
•    Document all call information according to standard operating procedures.
•    Utilizing software, databases, scripts, and tools appropriately

Basic Qualifications

•    High School Diploma or equivalent 
•    Healthcare background experience
•    Aptitude to establish and maintain supportive customer relations with patients, advocates, healthcare providers and pharmacists.
•    Active listening skills and ability to proactively solve problems.
•    Ability to learn quickly, retain information & appropriately apply the knowledge to improve call quality.
•    Strong phone and verbal communication skills
•    Must be available to work some holidays and weekends.

•    Due to client requirement, please note that proof of vaccination will be required in order to accept this position. All candidates that accept this position will need to provide proof of their vaccination status. 

Preferred Qualifications

  • 2+ years’ experience in community pharmacy
  • Demonstrated customer service skills
  • Knowledge with CRM systems, Salesforce a plus