Dental Member Service

Work at Home
Immediate

Job Description

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an experience out of every day. BroadPath is hiring a team of work from home Dental Customer Service Representatives that are the cornerstone of the next-level service we provide to our dental customers. In addition to helping customers understand their dental plan eligibility, plan and provider coverage, and claims and billing, our Dental Customer Service team will be able to enjoy the benefits of working from home. If you are a patient, empathetic, clear communicator with a passion for helping people – this is the job for you.

Responsibilities

 
  • Provide an accurate and thorough explanation of dental plan benefits, claims processes, eligibility, and enrollment
  • Resolve simple to complex problems for members
  • Responsible for responding to current or potential members in a timely, professional, and courteous manner
  • Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance

Basic Qualifications

  • Prior experience working with Customers via Chat
  • Provide an accurate and thorough explanation of dental plan benefits, claims processes, eligibility, and enrollment (training/ information will be provided)
  • Resolve simple to complex problems for members 
  • Highly Fluent English skills: Speaking, Reading, Writing
  • Must have strong technical skills (Microsoft Windows, MS Office, Teams, Outlook, keyboarding skills, strong systems aptitude, etc.) 
  • previous medical/insurance claims call background