Pharmacy Customer Care Representative

Philippines
Immediate

Job Description

Grow with a company that is passionate about helping you maximize your full potential! Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices. BroadPath is hiring Pharmacy Customer Service Representatives to Work from Home! Our Pharmacy Customer Service Representatives will be responsible for providing customer service to members of multiple benefit plans by analyzing the member‚Äôs needs and by providing timely and accurate responses.‚ÄĮ Come join our Work from Home Team!

Responsibilities

Day to Day 

  • Explain medical plans to members, pharmacies, any additional verified call with whom agents work with to resolve member issues‚ÄĮ¬†

  • Handle updates to member‚Äôs accounts, such as adding/editing basic information (Address, Telephone, PCP, etc.)

  • Actively listen to the caller to verify what individual/department/pharmacy will need to be contacted in order to work together to resolve the issue¬†

  • Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call Work and CSAT scores (Customer Satisfaction Scores) if applicable‚ÄĮ‚ÄĮ¬†

  • Ensure compliance with BroadPath, Client, and HIPAA regulations


Basic Qualifications

  • Must have a backup ISP provider (Must be a different provider than primary ISP)¬†¬†

  • Previous Customer Service experience¬†¬†

  • Position requires strong computer & telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call¬†

  • Excellent verbal and written communication skills¬†

    Benefits 

  • Strong Compensation Package¬†

  • Paid Training & Weekly Pay!¬†

  • Access to BroadPath‚Äô s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan and 401k¬†

  • Bhive kit; includes web camera which allows you to join our Connected Culture!¬†

  • Night Differential Pay¬†

  • Overtime Pay¬†

  • Holiday Pay¬†

  • 13th Month Pay¬†

  • Accrued Paid Leaves (to be utilized upon Regularization)¬†

  • SSS/PhilHealth/PAG-IBIG¬†


Preferred Qualifications

  • Previous successful work at home experience¬†