Join Our Team

Member Service Representative

Work-At-Home
Immediate

Job Description

Innovative, Dynamic, Fast Paced and Collaborative, these are just some of the phrases that our employees use to describe us. Don’t just take it from us though, become a part of BroadPath and experience our Culture of Constant Connection! You’ll love our high speed & connected culture here at BP; embrace it through our concerts, magic shows, trivia nights, group chats and our Bhive platform - it’s one of a kind! All you need is your laptop to get started! Broadpath is excited to be hiring Member Service Representatives, apply today!
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Responsibilities

  • Meaningful connections will be made here, you will advise and resolve any customer needs, and approach each interaction in an empathetic, and efficient manner 

  • Assist with inquiries regarding pharmacy issues from members, providers, and pharmacy representatives 

  • You will exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance 


Our Member Service Representatives will enjoy the following benefits & perks! 

  • Invitation to join our Inclusivity, Diversity, Equity, + Action Committee 

  • Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our Major Medical Plan, 401K, and our one of a kind “Bhive Kit;” which includes a camera that allows you to join our Connected Culture!  

  • Uncapped Employee Referral Program & Weekly Pay 

Basic Qualifications

  • Minimum of 6 months recent Customer Service Experience 

  • Minimum of 6 months inbound Call Center Experience 

  •  Strong Healthcare Knowledge 

 

BYOD – Bring Your Own Device: you are responsible for providing

  • Laptop or Desktop computer with over 3.9G memory 

  • Mouse & Keyboard (corded/wired) 

  • Ethernet cable long enough to plug into your personal modem or router for a hard-wired internet connection 

  • Reliable internet with 15 Mbps download and 5 Mbps upload speed 

  • 1 Monitor (minimum 19”)