Prescription for Walking Could Benefit Call Center Employees

Prescription for Walking Could Benefit Call Center Employees

By Carol Verderese

It’s a fact of modern life that the human body was not designed for sitting long hours in front of a computer. Common aches and pains offer everyday proof. Less obviously, however, sitting for uninterrupted stretches impairs the body’s ability to prevent the build-up of plaque that restricts blood flow to the heart. In one […]

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Virtual Training in the Call Center: What We’ve Learned Over a Decade

By Carol Verderese

In the dizzying year of 2020 when working from home became the so-called “new normal,” BroadPath posted our work from home maturity model as a roadmap for companies abruptly forced to leave brick-and-mortar behind. Remote work was largely uncharted territory for these organizations, so our decade’s worth of experience as a 100% remote BPO became […]

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Medicaid Redeterminations 2023

By Carol Verderese

Among the many changes wrought by Covid-19 was declaration of a public health emergency (PHE) that ensured continuous enrollment in the Medicaid program for millions of low- and middle-income Americans. Under the PHE, states are required to keep people enrolled in Medicaid as a condition of receiving a temporary increase in the federal share of […]

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Staffing Shortages Are Bad for Our Health

Staffing Shortages Are Bad for Our Health

By Carol Verderese

The Covid-19 pandemic intensified a healthcare workforce crisis long in the making. Even before the pandemic, the United States lacked enough doctors to meet the country’s healthcare needs—the shortage of doctors in 2019 was around 20,000, and this deficit could reach 124,000 by 2034, according to the Association of American Medical Colleges.  Approximately 1.4 million […]

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